At this time, Care will be working on limited hours over the holiday period. Please know that we value you as a customer and we will do what we can to reply to your request as soon as possible. If you need immediate assistance, you are welcome to call one of our local Texas retail stores who will be more than helpful to assist you where possible. To find our more information, please visit our website here: https://www.snapkitchen.com/Stores. We will return to our regular hours soon to provide you with any assistance you may need. We very much appreciate your business, patience and understanding over the holidays.